I am an experienced and versatile IT Operations & Project Manager / Business Analyst with a proven track record of driving exceptional IT operational management, service delivery and end-to-end project lifecycle implementations. I take ownership for intricate IT operations including application development and implement ITIL best practices to service, incident and problem management aligned with strict Service Level Agreements.I am highly skilled with a verifiable track record in analysing technical environments and business requirements, requirements gathering, process mapping, problem solving, stakeholder management, and team management. My experience includes agile and waterfall methodologies and their application at all stages of the Software Development Life Cycle (SDLC). I lead the smooth delivery of major projects from design through to  deployment of new solutions such as digital repositories, archiving, software asset management and data storage to shape technological landscapes.

I am a strong inspirational leader, who coaches individuals to reach their full potential and drives learning & development programmes to upskill teams in data management, digital preservation as well as IT applications and standards. I like a challenge and am seeking opportunities that allow me to apply and further develop new and existing skills to make a difference within the organisation.

Career Highlights

  • Successfully developed of the University of St Andrews Research Computing Service from scratch, including strategy development, ITIL implementation, and operational management of the service and the team.
  • Developed the University of St Andrews Research Data Management (RDM) roadmap to achieve compliance with changes in the policy frameworks of Research Council UK (RCUK) and the Engineering & Physical Sciences Research Council (EPSRC).
  • Took ownership of the organisational staff/student IT training function, including course development and delivery, training needs assessments playing a key role in the professional development of individuals to enhance their IT and support capabilities.
  • In recognition of technical expertise gained during support of research-related IT projects, appointed by Arts and Humanities Research Council (AHRC) a Member of Peer Review College (Technical Reviewer). Progressing within the AHRC from reviewing the technical component of applications submitted to various academic programmes to assessing large and complex consortia applications for funding submitted under strategic programmes such as Block Grant Partnerships 2 (BGP2).