www.birgitplietzsch.co.uk

Services

Business Analysis

As-Is, To-Be, Requirements Gathering, Requirements Documentation, Scoping, Workshop Facilitation, Business Process Modelling, Flow Charts, SWOT; Gap Analysis; Methodologies: Lean Six Sigma Black & Green Belts

IT Project Management

Business Case Development; Stakeholder Relationship Management; Application Solution Design & Delivery; Risk & Issue Management; Change Management; Experience of Managing Multiple Projects Simultaneously; Methodologies: PMI, PRINCE2, Agile (SCRUM), and Waterfall.

IT Service Management

Strategic Planning & Execution; IT Operations & Service Delivery; Service, Incident & Problem Management; Driving Continuous Improvement; Leading Service Transitions; Methodologies: ITILv2 & v3

Data Management

Research Data Management; Digital Preservation; Active Data & Long-term Storage; Standards: Information Security Management (ISO27001); OAIS (ISO 14721), Trusted Digital Repository (ISO 16363), Data Seal of Approval.

Staff Development

Training Needs Analysis; Personal Development Plans; Coaching; Mentoring; Training Course Planning, Design, Delivery and Review; .